Formula Swiss information
Missing Items in My Package, What Should I Do Next?
If an item is missing from your parcel, our customer service team can help you check what happened.
- Check your order confirmation and any dispatch emails to see which items were included in the shipment.
- Contact us with your order number and the names and quantities of the missing items.
- Keep the packaging. You can send photos of the parcel and its contents by replying to our team’s email.