Frequently asked questions

On this page you find the answer to the Frequently Asked Questions.

ORDERS AND DELIVERY

How long does it take before my order arrives?

I haven’t received my order, what should I do? 

I received a package from you I didn’t order, what can I do?

Will I have to pay customs?

I received a discount code, how can I use it?

ABOUT OUR PRODUCTS

Are your products safe?

Where can I find instructions for use?

How old must I be to use your products?

Can I use your products when I’m pregnant/breastfeeding/on medication?

Do you have any physical stores?

What are superfoods?

ABOUT OUR CBD

What is Cannabidiol (CBD)?

How does CBD work?

What is the difference between CBD and THC?

Does CBD have an intoxicating effect?

Do CBD products have healing effects?

Does organic CBD oil cause side effects?

How is the organic CBD oil extracted?

What is CO2 extraction?

Is CBD legal?

Can CBD show up on a drug test?

Can I vape CBD oil?

Can you get high from CBD?

RETURN & REPLACEMENT

I want to return a product, how should I proceed?

When will I receive my refund for the product I returned?

How can I cancel my order?

There are items missing in the package I received, what should I do?

PAYMENTS

Which payment options do you accept?

How can I pay my invoice?

I won’t be able to pay my invoice on time, what can I do?