Question 1

Where can I find instructions for use?

Accepted Answer

Please have a look at the relevant product page. You will find all product information there (ingredients, benefits, directions for use and supplement facts). Didn’t find the answer to your questions on our product pages? Then please contact our Customer Service Team. They will gladly help you further with any product question you might have.

Question 2

Are your products safe?

Accepted Answer

All our products are of high quality, developed by a team of experts. We only use top ingredients, which we source from our partners who have a strong focus on safety and nature preservation and who provide us with nothing but the best, organic and 100 % natural quality. All our products are thoroughly tested and inspected to provide our customers with nothing but the highest quality products.

Question 3

How old must I be to use your products?

Accepted Answer

You must be at least 18 years old.

Question 4

Can I use your products when I’m pregnant/breastfeeding/on medication?

Accepted Answer

We recommended you always consult a qualified professional concerning any questions about the use of our products in combination with your medication. The consumption and use of certain of our products can be damaging during pregnancy and breastfeeding, you should always consult your doctor before you start using our products.

Question 5

Do you have any physical stores?

Accepted Answer

No, our products are exclusively available online, on the Formula Swiss websites.

Question 6

What are superfoods?

Accepted Answer

Superfoods are a diverse collection of foods that contain high levels of vitamins and minerals, enzymes, amino acids and antioxidants. They offer several health benefits such as increasing your resistance, improving your metabolism, physical and mental health, giving you more energy, lowering the risk of specific diseases. Adding superfoods to your daily diet will benefit many different aspects of your health.

Question 7

What is Cannabidiol (CBD)?

Accepted Answer

Cannabidiol (CBD) is the primary cannabinoid in industrial hemp (Cannabis sativa L.) In recent years there is increasing interest in the therapeutic potential of CBD, which causes no psychotropic effects, is not psychoactive (cannot get you “high”) and even in high doses does not cause relevant side-effects.

Question 8

How does CBD work?

Accepted Answer

CBD or cannabidiol is the main active compound in hemp and unlike THC, it is not psychoactive, so it doesn’t make you high. As you may know, inside the human body there’s the endocannabinoid system, with receptors spread throughout the brain and body. THC activates the CB1 and CB2 receptors, while CBD does not directly stimulate these receptors.Cannabinoid receptors are involved in a series of processes inside the human body, including the regulation of mood, pain sensation, appetite and memory. These receptors can be activated by endocannabinoids (produced by the human body) as well as by plant cannabinoids (like those found in hemp or cannabis), and they’re grouped in two main categories: CB1 and CB2.CB1 receptors are found mostly in the central nervous system, and in smaller numbers in the liver, kidneys and lungs, while CB2 receptors are part of the immune system and found in the hematopoietic blood cells as well. CB1 play a role in the production and release of neurotransmitters, cannabis products that exert psychoactive effects stimulating these receptors. At the same time, CB1 receptors are involved in the lipogenesis process that takes place inside the liver, and seem to play a role in the maintenance of homeostasis (body’s internal equilibrium). Various studies suggest that CB1 also influence pleasure, concentration and appetite, memory and pain tolerance. CB2 receptors on the other hand affect the immune system, being involved in a variety of functions like immune suppression or apoptosis (programmed cell death). Studies suggest that CB2 modulate the pain sensation and could play a role in various diseases, from liver and kidney problems to neurodegenerative diseases.How does CBD work and what are CBD effects inside the body?CBD does not stimulate these two receptors; instead, it activates other receptors, like the vanilloid, adenosine and serotonin receptors. By activating the TRPV-1 receptor for example, cannabidiol plays a role in the mediation of body temperature, pain perception and inflammation [6]. Then, CBD inhibits the FAAH enzyme, a compound that activates the CB1 receptor. By doing so, CBD minimizes the activation of CB1 by THC, reducing its psychoactive effects.The activation of adenosine receptors by CBD gives the anti-anxiety and anti-inflammatory effects of cannabidiol. Adenosine receptors are also involved in the release of dopamine and glutamate, two neurotransmitters that play major roles inside the body. Dopamine is involved in cognition, motor control, motivation and reward mechanisms, while glutamate is one of the major mediators of excitatory signals, being involved in memory, learning and cognition.High concentrations of CBD have been shown to activate the 5-HT1A serotonin receptor, exerting anti-depressant effects. The same receptor is involved in a series of processes from pain perception, appetite, nausea and anxiety to sleep and addiction mechanisms.CBD blocks CPR55 signaling, decreasing bone re-absorption and cancer cell proliferation. GPR55 is widely present inside the brain, being linked with the modulation of bone density and blood pressure, as well as with cancer cell proliferation. CBD blocks the psychoactive action of THC, this being one of the reasons it’s generally considered advantageous to combine CBD and THC when for treatment purposes. However, be aware that the positive effects of cannabidiol are not dependent on the presence of THC, so you can still take advantage of the health benefits of CBD by purchasing products that contain only non-psychoactive CBD.

Question 9

What is the difference between CBD and THC?

Accepted Answer

THC (Tetrahydrocannabinol) is psychoactive, while CBD (Cannabidiol) is not. The common effects of THC are euphoria, anxiety and short-term memory impairment. CBD decreases all the negative effects THC can cause. Another real distinction between THC and CBD is that cannabis with elevated amounts of THC is normally utilized for its rest inciting impacts, while CBD seems to advance attentiveness.

Question 10

Does CBD have an intoxicating effect?

Accepted Answer

Investors who have lived in the UK for at least 5 years can apply for British citizenship by naturalization as long as they meet the following requirements. 1 - Be 18 years or older. 2 - Spend no more than 90 days outside of the UK during the 12 months prior to applying. 3 - Spend no more than 450 days outside of the UK during the previous 5 years. 4 - Be of good moral character, not involved in any criminal activity, and not in violation of any immigration laws.

Question 11

Do CBD products have healing effects?

Accepted Answer

We are not authorized to provide health claims. The products offered are not intended to diagnose, treat, cure or prevent disease. If you have questions about the medical application and the range of effect of CBD products, please consult the Internet (e.g. at http://www.cannabis-med.org/ ) or ask your doctor or pharmacist. All statements on this website are without any kind of guarantee of the effect.

Question 12

Does organic CBD oil cause side effects?

Accepted Answer

Hemp is considered generally safe, so there should not be any significant side effects of CBD, but we cannot rule them out as it really depends on how your body tolerates and adapts to these dietary supplements. We recommend to consult your physician before using any dietary supplement, including our organic CBD oil.

Question 13

How is the organic CBD oil extracted?

Accepted Answer

To preserve the purity of our raw hemp, we use highly efficient and at the same time gentle CO2 extraction. Not only does the CO2 extraction improve the quality of the CBD, it also preserves a full spectrum of other cannabinoids, terpenes, flavonoids, nutrients and antioxidants.

Question 14

What is CO2 extraction?

Accepted Answer

CO2 extraction is an extraction process that uses pressurized carbon dioxide (CO2) to extract phytochemicals (such as CBD, CBG, or terpenes, flavonoids, etc.) from a plant. CO2 at certain temperatures and pressures acts like a solvent, without the dangers of actually being one. It is the most expensive extraction method and is widely considered the most effective and safest plant extraction method.

Question 15

Is CBD legal?

Accepted Answer

Yes, all our CBD oil products have a THC content of less than 0.2%, which is significantly lower than the 1% legal limit, thus making it fully legal in Switzerland. The age limit for legal acquisition is 18 years. Check your local country legislation, before you decide to import our products from Switzerland. Any import to countries outside Switzerland are at your own risk and responsibility.

Question 16

Can CBD show up on a drug test?

Accepted Answer

The THC concentrations in hemp oil are nowhere near enough to have any effect on you: industrial hemp plants (Cannabis sativa L.) generally contain only a trace amounts of the THC that marijuana plants contain. THC is the cannabinoid that is targeted in drug tests. These tests look for the metabolic products of THC and begin with a simple urine test sample. The test uses antibodies to detect THC and the metabolite it produces, known by the rather complicated name of ‘11-nor-delta9-caboxy-THC (THC-COOH)’. If initial tests find that you have more than 50 Nanograms (ng) of these substances in your urine, a Gas Chromatography / Mass Spectrometry (GC/MS) test is carried out to confirm the result. This test targets the 11-nor-THCCOOH metabolite and is not sensitive to other cannabinoids including CBD.

Question 17

Can I vape CBD oil?

Accepted Answer

No, you can't vape our CBD oil. It's not made to inhale, but to be taken orally. Our CBD oil has been diluted in olive oil and there are potential health concerns related to inhaling oils (such as Lipoid Pneumonia), so we strongly advise against vaping our CBD oil.

Question 18

Can you get high from CBD?

Accepted Answer

No, you won’t get high on CBD as it doesn’t contain high levels of THC. Our CBD products contain less than 0,2% THC and it’s exactly THC (tetrahydrocannabinol) that is psychoactive. CBD is unable to get you high and is completely non psychoactive. Many customers do feel relieved and relaxed after taking CBD, but by no means will they feel high or get stoned.

Question 19

Why subscribe, what are the advantages?

Accepted Answer

It’s easier and cheaper. You will receive your favorite product every month, automatically and at a reduced price. You don’t have to remember to order on time, you decide what you want to receive and you can cancel your subscription without a problem.

Question 20

HowDoes my subscription have a period of commitment?

Accepted Answer

No, you have no minimum period of commitment, you can cancel your subscription at any time.

Question 21

How can I cancel my subscription?

Accepted Answer

If you wish to cancel your subscription, please contact our customer service team. They will send you a confirmation message regarding your cancellation as soon as your subscription was ended.

Question 22

How long does it take before my order arrives?

Accepted Answer

In general we handle all orders received before noon the same day and the afternoon and night orders are shipped the next morning. All orders are handled and shipped within latest one business day. In busy periods, such as national holidays, slightly longer handling times may be expected. The delivery time depend on the choice of shipping. We recommend to always choose UPS Express as shipping method for a fast and safe delivery within 1-3 business days from our warehouses. Read more about our shipping here

Question 23

I haven’t received my order, what should I do?

Accepted Answer

In case you haven’t received your order 10 days after you’ve received your shipping confirmation, please contact our customer service team. They will help you further as soon as possible. If you haven’t received a shipping confirmation mail, please check your spam folder.

Question 24

I received a package from you I didn’t order, what can I do?

Accepted Answer

You’ve received a package from our company you’ve never ordered? Please contact our customer service team as soon as possible. They can provide you with the order information and tell you which steps you should take to solve the problem.

Question 25

Will I have to pay customs?

Accepted Answer

We do everything in our power to avoid that by shipping from our warehouses in Germany or the United Kingdom to countries in the European Union, and from Switzerland (Baar) to Switzerland and Norway. However, we are not responsible for local legislation and you should always check the laws in your country before placing an order. We cannot be held responsible for customs charges or import duties you might have to pay.

Question 26

I received a discount code, how can I use it?

Accepted Answer

You can use your discount code on your next shop order by filling the code in at the checkout where it says discount. Click on apply and your discount will be applied automatically. Note : discount codes cannot be used to be deducted from already placed orders nor can they be used on orders part of a subscription to our Auto Ship Program.

Question 27

I want to return a product, how should I proceed?

Accepted Answer

We do not accept returns for food supplements on any personal care products for reasons of customer health or hygiene. On everything else we offer a 14 day return policy, if the product is safely returned to us in unopened condition and suited for being sold again. It's very important you get in touch with our customer service team before returning an unwanted product. Only approved returns will be accepted.

Question 28

When will I receive my refund for the product I returned?

Accepted Answer

As soon as we received and registered your return, we will refund your payment. The complete processing of the refund can take up to 2 weeks.

Question 29

How can I cancel my order?

Accepted Answer

If you made a mistake while ordering or changed your mind and you wish to cancel your order, please contact our customer service team as soon as possible. As long as your package hasn’t left our warehouse, we can cancel your order without a problem.

Question 30

There are items missing in the package I received, what should I do?

Accepted Answer

Please contact our customer service team right away. They will help you solve your issue.

Question 31

Which payment options do you accept?

Accepted Answer

We offer several payment options including Credit card (Visa, MasterCard and American Express), payment on invoice, prepayment via bank transfer, payment by Bitcoin, Apple Pay, PayPal, Sofort / Klarna and Cash by mail. For more detailed information on our different payment options, please check our payment options overview here.

Question 32

How can I pay my invoice?

Accepted Answer

You will find your invoice in your package. You can pay your invoice after receiving the goods you ordered. You can use the payment slip on your invoice, or you can pay by using our IBAN (if the latter is the case, please remember to use your customer number and the invoice number as reference). In case you can’t find any payment information on your invoice, you were approved for payment by invoice by our payment partner MF Group/PowerPay. You will receive an invoice from our payment partner shortly after receiving your package. For more information, please visit https://www.powerpay.ch

Question 33

I won’t be able to pay my invoice on time, what can I do?

Accepted Answer

Please contact our customer service team and they will try to find a solution for your problem by giving you more time to pay or by proposing a special payment plan.

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